1. Introduction

Welcome to SN Travel Pvt Ltd (“SN Travel”, “we”, “our”, or “us”).

SN Travel Pvt Ltd is a travel and tourism company providing travel-related services, including tour packages, flight reservations, hotel bookings, visa assistance, holiday planning, and other travel arrangements.

We are committed to protecting the privacy and personal information of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, contact us, make a booking, purchase our services, or otherwise interact with us.

By accessing our website or using our services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent separately.

2. Information We Collect

We may collect the following categories of personal information, depending on the services you request.

2.1 Personal Identification Information

This may include:

• Full name
• Date of birth
• Gender, where required for travel bookings
• Nationality
• Passport details, including passport number, issue date, and expiry date
• National identity card details, where required
• Residential address
• Email address
• Telephone and mobile numbers

2.2 Travel and Booking Information

When you enquire about or purchase our travel services, we may collect:

• Travel dates and destinations
• Flight preferences and booking details
• Hotel and accommodation preferences
• Tour package selections
• Passenger information
• Visa application information and supporting documents
• Travel insurance details, where applicable
• Emergency contact details
• Special travel requests and preferences

2.3 Payment and Transaction Information

We may collect information necessary to process bookings and payments, including:

• Payment amounts and transaction records
• Invoices and receipts
• Billing information
• Payment status and transaction references

Where payments are processed through third-party payment providers, your payment information may be collected and processed directly by those providers in accordance with their own privacy policies.

We do not intend to collect or retain complete payment card details or card security codes unless specifically required and lawfully handled through an appropriate payment-processing arrangement.

2.4 Information You Provide to Us

We may collect personal information that you provide when you:

• Submit an enquiry through our website
• Contact us by email, telephone, or messaging platforms
• Request a quotation or customised itinerary
• Register for a group tour
• Submit feedback, reviews, or complaints
• Participate in surveys, competitions, or promotional activities

2.5 Website and Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the website’s configuration. This may include:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the website
• Referring website or source
• Cookie identifiers and related browsing information

We use this information to maintain website functionality, understand visitor behaviour, improve our services, and protect the security of our website.

3. How We Use Your Information

SN Travel may use your personal information for the following purposes:

• Booking and reservations: To arrange flight tickets, hotel accommodation, tours, transfers, cruises, and other travel services.
• Visa assistance: To prepare, process, or facilitate visa applications and submit required information to relevant authorities or authorised service providers.
• Customer service: To respond to enquiries, provide quotations, communicate booking confirmations, and assist with travel arrangements.
• Travel updates: To inform you of itinerary changes, flight schedule changes, booking status, payment deadlines, and other important travel information.
• Payments and accounting: To process payments, issue invoices and receipts, maintain financial records, and manage refunds where applicable.
• Personalisation: To recommend travel packages, destinations, and services based on your stated preferences.
• Marketing and promotions: To send information about tour packages, special offers, group departures, and other services where permitted by applicable law and subject to any required consent.
• Website improvement: To analyse website usage, improve navigation, and enhance the user experience.
• Security and fraud prevention: To protect our customers, business, website, and transactions against fraud, misuse, and unauthorised access.
• Legal compliance: To comply with applicable laws, regulatory requirements, lawful requests, and recordkeeping obligations.

We will not use your personal information for purposes that are incompatible with the purposes described in this policy unless permitted by applicable law or otherwise appropriately authorised.

4. Sharing of Personal Information

To provide our services, we may need to share relevant personal information with selected third parties.

These may include:

4.1 Airlines and Travel Service Providers

We may share necessary passenger and booking information with airlines, hotels, resorts, cruise operators, transport providers, tour operators, local destination management companies, and other suppliers involved in your travel arrangements.

4.2 Embassies, Consulates, and Immigration Authorities

Where you request visa assistance, we may share relevant information and supporting documents with embassies, consulates, immigration authorities, visa application centres, and authorised visa service providers, as required for the application process.

Visa decisions are made by the relevant authorities and are outside SN Travel’s control.

4.3 Payment Providers and Financial Institutions

We may share necessary transaction information with banks, payment processors, and other financial institutions to facilitate payments, refunds, verification, and fraud prevention.

4.4 Technology and Business Service Providers

We may share information with trusted providers that support our operations, such as website hosting companies, IT service providers, cloud storage providers, customer communication platforms, analytics providers, and accounting service providers.

4.5 Legal and Regulatory Authorities

We may disclose information when required by applicable law, a valid legal process, a competent authority, or where disclosure is otherwise lawfully necessary to protect our rights, customers, or business.

4.6 Business Transfers

If SN Travel undergoes a merger, restructuring, acquisition, or transfer of business assets, relevant personal information may be transferred as part of that transaction, subject to applicable legal requirements.

We do not sell your personal information to third parties.

We aim to share only the information reasonably necessary for the relevant purpose and expect service providers handling personal information on our behalf to protect it appropriately.

5. International Transfers of Personal Information

As a travel agency arranging international travel, SN Travel may need to transfer your personal information outside Sri Lanka.

For example, your information may be provided to airlines, hotels, tour operators, visa service providers, or other suppliers located in the countries you intend to visit or transit through.

Different countries may have different data protection laws and standards.

Where applicable, we will take reasonable steps to ensure that international transfers are handled in accordance with relevant data protection requirements and that appropriate safeguards are used where required.

By requesting an international travel service, you understand that sharing relevant information with overseas service providers may be necessary to fulfil your booking or application. Where consent or another specific legal basis is required for a transfer, we will address that requirement separately.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our content.

Cookies may be used for purposes such as:

• Essential website functionality
• Remembering user preferences
• Understanding website traffic and performance
• Improving website design and usability
• Measuring the effectiveness of marketing campaigns
• Supporting advertising activities, if such tools are enabled

You may be able to manage cookies through your browser settings or through a cookie preference tool on our website, where available.

Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before placing non-essential cookies or using related tracking technologies.

7. Marketing Communications

SN Travel may use your contact details to inform you about travel packages, seasonal promotions, group tours, special offers, and other relevant services.

We will send marketing communications only where permitted by applicable law and will obtain consent where required.

You may opt out of promotional emails or messages at any time by following the unsubscribe instructions provided or contacting us directly.

Please note that opting out of marketing communications will not prevent us from sending essential service-related messages, such as booking confirmations, payment reminders, visa-related updates, or important travel notices.

8. Data Security

SN Travel takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse.

Depending on the nature of the information and the services involved, these measures may include:

• Restricting access to personal information to authorised personnel
• Using appropriate security measures for electronic records
• Applying reasonable safeguards when sharing travel documents
• Maintaining appropriate administrative procedures
• Working with service providers that offer suitable security protections

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

While we make reasonable efforts to protect your information, we cannot guarantee absolute security against every possible threat.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing travel services, maintaining booking records, resolving disputes, meeting accounting obligations, and complying with legal requirements.

The retention period may vary depending on the type of information, the nature of the service, and applicable legal obligations.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to any applicable legal or legitimate recordkeeping requirements.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where processing is based on your consent.
• Object to certain types of processing or request restrictions where applicable.
• Opt out of direct marketing communications.
• Request information about how your personal information is used or shared.
• Lodge a complaint with the relevant data protection authority.

These rights may be subject to legal limitations. For example, we may need to retain certain booking, financial, or transaction records to comply with legal obligations.

To exercise your rights, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before responding to a privacy-related request.

11. Children’s Privacy

Our services may involve travel bookings for children and minors when arranged by their parents, guardians, or authorised representatives.

Where necessary, we may collect children’s personal information to issue travel documents, make reservations, arrange accommodation, or facilitate visa applications.

Such information should be provided by a parent, legal guardian, or other person authorised to act on behalf of the child, where required by applicable law.

We do not knowingly collect children’s personal information for independent marketing purposes without the necessary authorisation or consent where required by law.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, payment services, airline websites, hotel websites, social media platforms, or other external services.

These third parties may operate under their own privacy policies and terms of service.

SN Travel does not control the privacy practices or security of independent third-party websites. We encourage you to review their privacy policies before submitting personal information directly to them.

A link to a third-party website does not necessarily mean that SN Travel endorses its privacy practices.

13. Photographs, Videos, and Testimonials

SN Travel may use photographs, videos, and customer testimonials to promote its travel services, including group tours and travel experiences.

Where identifiable photographs, videos, testimonials, or other personal information are used for promotional purposes, we will obtain consent or otherwise ensure that the use is permitted under applicable law.

If you have concerns about the use of your image, testimonial, or personal information in our promotional materials, you may contact us using the details below.

We will review such requests and take appropriate action where required by applicable law.

14. Changes to This Privacy Policy

SN Travel reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, or applicable legal requirements.

Any updated version will be published on our website with a revised “Last Updated” date.

We encourage visitors and customers to review this page periodically to stay informed about how we protect personal information.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us using the details below.

SN Travel Pvt Ltd

Email: [email protected]
Website: www.sntravelth.com
Telephone: +94 76 094 2234 | +94 76 423 7401 | +94 76 141 0644

We will make reasonable efforts to review and respond to privacy-related enquiries within the time required by applicable law.